Wizard Problems while using the Microsoft® Windows® 95 operating system. Problems while using the Microsoft® Windows® 95 operating system.
(English) Microsoft® Windows® 95 may hang while in use. This may or may not be accompanied by an error message, such as General Protection Fault, Invalid Page Fault or Illegal Operation. The system may be locking up when idle or when in use. 2/20/2008 5870602D63D141478D65055AD02253E7 English en Wizard Auto / Air AC Adapter Does Not Power Device. Auto / Air AC Adapter Does Not Power Device.
(English) This tree is for the Auto / Air adapter not providing power to a 65 watt or lower device. NOTE: This Decision tree does NOT address charging issues. 8/21/2009 CD988A7B71BFE9FDE030A68F272878F0 English en Wizard Computer Locks Up After Adding New Hardware Computer Locks Up After Adding New Hardware
(English) Recently-added hardware may include: Upgrade components sold by Dell for use in existing systems, such as additional RAM or larger hard drives. Replacement components not installed by onsite technicians, such as Parts Only Service (POS) items. Components sold by Dell, but that are not Dell-branded, 12/10/2007 03C10E7911344C2AA66A7A12BCE2E29E English en Knowledge Base Which AC Power Adapters Are Compatible With My Dell™ Laptop? Which AC Power Adapters Are Compatible With My Dell™ Laptop?
(English) Which AC Power Adapters Are Compatible With My Dell Portable Computer? Which AC Power Adapters Are Compatible With My Dell Portable Computer? The power required by a Dell portable computer varies depending on the LCD panel size, video card, and processor type. It is important to connect the correct 7/17/2009 3C129E132F99F62EE040A68F5B28188E English en Wizard Corrupted or Fuzzy Video Through the VGA Port [ Dell™ Latitude™, Inspiron™, Dell Precision™ Mobile Workstations ] Corrupted or Fuzzy Video Through the VGA Port [ Dell™ Latitude™, Inspiron™, Dell Precision™ Mobile Workstations ]
(English) When the system is connected to a monitor using the VGA port, the video appears distorted, jittery, or fuzzy. This is assuming that the LCD video looks good and the problem only resides with the external display. 8/14/2009 706443E753AF4352B8CAF947AF7BF8AA English en Wizard How to Reinstall Microsoft® Windows®, Drivers, and Software on a Dell™ Computer How to Reinstall Microsoft® Windows®, Drivers, and Software on a Dell™ Computer
(English) This Troubleshooting Wizard will guide you through the process of reinstall the operating systems, drivers, and software applications on your Dell™ computer. This Troubleshooting Wizard applies to the following Dell systems: Dell Inspiron™ Dell Latitude™ Dell XPS™ Dell Dimension™ Dell 8/5/2008 0A6DDE26E66F36C7E0401E0A5517368C English en Wizard Microsoft® Windows® Millennium Edition (Me) Pre-Reinstall Troubleshooting [ All Dell Desktop and Portable Systems ] Microsoft® Windows® Millennium Edition (Me) Pre-Reinstall Troubleshooting [ All Dell Desktop and Portable Systems ]
(English) This Decision Tree is designed to be used prior to performing an operating system reinstallation. If the troubleshooting performed during the use of this Decision Treeresolves the issue, the operating system will not need to be reinstalled. 2/20/2008 6112AC4D11414DEC81137028124F459D English en Wizard USB Device Does Not Function When Connected to a Dell™ Desktop or Portable Computer USB Device Does Not Function When Connected to a Dell™ Desktop or Portable Computer
(English) A USB device or peripheral does not function properly when connected to the port on a Dell desktop or Dell portable computer. 8/20/2009 706DDBC5AA874A62B610E787051FA409 English en Wizard Lock Ups, Hanging, and Error Messages Using the Microsoft® Windows® 98 Operating System [ All Dell Systems ] Lock Ups, Hanging, and Error Messages Using the Microsoft® Windows® 98 Operating System [ All Dell Systems ]
(English) Microsoft® Windows® 98 may hang while in use. This may or may not be accompanied by an error message, such as General Protection Fault, Invalid Page Fault or Illegal Operation. The system may be locking up when idle or while in use. 2/20/2008 CCB86B3F31E94BDF81133BFE6C5E3AB4 English en Wizard DVD Movie Has Video, But No Sound [ All Desktops and Portables ] DVD Movie Has Video, But No Sound [ All Desktops and Portables ]
(English) When DVD video plays but you cannot hear sound, usually a volume setting is set too low or is muted, or the SPDIF button is pressed within a DVD software application. Because video is playing, it is being decoded from the MPEG stream by the DVD drive and is evidence that the DVD drive itself is 7/23/2009 627B1FA5EB444D3F86B9E88A4F0AE73B English en Wizard How to Troubleshoot Problems With a Keyboard Attached to All Dell™ Desktop, Portable, Workstation, and Peripheral Systems How to Troubleshoot Problems With a Keyboard Attached to All Dell™ Desktop, Portable, Workstation, and Peripheral Systems
(English) This Decision Tree will address common issues associated with keyboards, both wired and wireless, attached to the following systems and/or devices: Dell™ Dimension™ Desktop Computers Dell™ OptiPlex™ Desktop Computers Dell™ XPS™ Desktop Computers Dell™ Inspiron™ Portable Computers Dell™ Latitude™ 1/16/2009 2408BC8568DE2BA2E040A68F5B2867F0 English en Wizard Portable Computer Does not Suspend or Hibernate Portable Computer Does not Suspend or Hibernate
(English) This Step by Step Wizard troubleshoots portable computers that do not enter either Suspend or Hibernate mode. 8/27/2009 D6800BB3FE174D2DA25E6EF71EADEB7F English en Knowledge Base BIOS Updates for Installing Microsoft® Windows Vista® BIOS Updates for Installing Microsoft® Windows Vista®
(English) Locate the Minimum BIOS Revision for Your Dell™ Computer for Microsoft® Windows Vista™. Located the Minimum BIOS Revision for Your Dell™ Computer for Microsoft® Windows Vista™. Your computer's BIOS must be updated to at least the minimum revision listed prior to installing Windows Vista™. System 12/16/2007 29049A98C443FB01E040A68F5B28128B English en Product Support Why can´t I play a DVD I burned with Windows® XP Media Center on my Set-Top DVD player? Why can´t I play a DVD I burned with Windows® XP Media Center on my Set-Top DVD player?
(English) Determine if Microsoft® Windows Media® Center Can Record The DVD as a Video DVD Determine if Windows Media Center Can Record The DVD as a Video DVD When you try to play a DVD you burned with Windows Media Center in your DVD player, there may not be an option to play the DVD. This occurs when you 4/20/2006 1025744614FB3483E040030ABD627BFE English en Knowledge Base How Do I Enable the Infrared Port on My Dell™ Laptop? How Do I Enable the Infrared Port on My Dell™ Laptop?
(English) Enabling the Infrared Port in the Dell Multi-Page System Setup (BIOS) Enabling the Infrared Port in the Dell Multi-Page System Setup (BIOS) If your computer is using the Dell Multi-Page System Setup (Figure 1), perform the following steps to enable the Infrared Data Port: Figure 1: Dell Multi-Page 1/18/2008 34732E14B39A4E71A4FC5DAA2FAE0C37 English en Product Support Intel® PRO/Wireless 3945ABG MiniCard Radio Becomes Disabled Intel® PRO/Wireless 3945ABG MiniCard Radio Becomes Disabled
(English) Download and Install the Latest Intel PRO/Wireless 3945ABG MiniCard Driver Installed the latest 3945ABG driver. Click the below to download and install the latest Intel PRO/Wireless 3945ABG Network Connection Driver. Back to the Wireless Center Back to the Wireless Center Back to the Wireless 10/9/2007 16332F52585B367AE0401E0A5517117B English en Knowledge Base What Is Memory (RAM)? What Is Memory (RAM)?
(English) Overview of Memory (RAM) Overview of Memory (RAM) Random access memory (RAM) is the computer memory that stores information a program needs while it runs. Random-access memory refers to data storage that allows the stored data to be accessed in any order — that is, at random, not just in sequence. 10/17/2007 81D59F89C70D4CA388E7374AAE294BD0 English en Wizard Cannot Play DVD Movies Cannot Play DVD Movies
(English) This step by step wizard troubleshoot DVD playback issues. 12/18/2007 E104F47386B0412BA0FACEA76056AC98 English en Wizard Integrated NIC is Not Detected [ Dell™ Latitude™, Inspiron™, Mobile Precision™ WorkStations ] Integrated NIC is Not Detected [ Dell™ Latitude™, Inspiron™, Mobile Precision™ WorkStations ]
(English) 8/19/2009 683901CDA8FC4CD6A438CD2DCB5DAD5E English en Wizard Troubleshooting Non-Dell™ Printers Troubleshooting Non-Dell™ Printers
(English) This Wizard provides basic troubleshooting assistance for printers that are manufactured by Dell. If you need more specific instructions or further help, contact the printer manufacturer. Follow the links below for contact information for several printer manufacturers. If your printer's 8/19/2009 ED4A7D122EED4AC1921A6F223C57CE1A English en Wizard Unable to Send or Receive E-mail While McAfee Personal Firewall is Running [ All Systems, All Operating Systems ] Unable to Send or Receive E-mail While McAfee Personal Firewall is Running [ All Systems, All Operating Systems ]
(English) Perform the steps in this tree if you are unable to send or receive e-mail while using the McAfee Personal Firewall application. 8/27/2009 DE3EA2C3D09A373FE030A68F272839C9 English en Wizard Network is Slow or Crashes When Connecting Network is Slow or Crashes When Connecting
(English) When connecting a system to the network, the network performance slows down or the entire network goes down. 10/2/2008 7E58263A434B4D1BB6E513720FECBA90 English en Knowledge Base Problems With Flat Panel Monitor or Laptop Screen Problems With Flat Panel Monitor or Laptop Screen
(English) LCD FAQ LCD FAQ Table of Contents: Screen, Icon, or Font size too small or too big. Blank Screen or No Video Fuzzy, Blurry, or Color Problems Brightness, Contrast, or Geometrical problems Horizontal or Vertical Lines Bright or Dead Pixels Dual Monitor Setup Issue 1: Screen, Icon, or Font size too 10/8/2009 FC55E86F0611BEE3E030030ABD620A8C English en Wizard Blu-Ray Movie Playback Problems Blu-Ray Movie Playback Problems
(English) This Troubleshooting Wizard is designed to help resolve problems with BD (Blu-ray) video problems such as: The movie has video but no sound. The movie has sound but no video. The movie won't play at all. The movie causes a specific error to appear. The movie playback is choppy or has artifacts. 8/27/2009 202B34B15AD49C76E0401E0A551709D2 English en Wizard GPRS Card Cannot Connect to Network [ Microsoft® Windows® Operating Systems, Dell™ Inspiron™, Latitude™, XPS™, and Mobile Precision™ Workstations ] GPRS Card Cannot Connect to Network [ Microsoft® Windows® Operating Systems, Dell™ Inspiron™, Latitude™, XPS™, and Mobile Precision™ Workstations ]
(English) This Decision Tree troubleshoots a general packet radio service (GPRS) card that cannot connect to the network. 2/21/2008 C6998E117D664587E030A68F27287633 English en 
