 |
NOTE: This option is only available if you have the Single Sign On Pre-Logon Connect component installed |
- To save the settings, click OK.
Authentication failed due to invalid user name: Reenter user name
This authentication error can be caused by an invalid user name when using either a TTLS, PEAP, LEAP, EAP-SIM profile.
Use the following steps to resolve this error:
- Select the appropriate profile from the Profiles list.
- Click Properties.
- Click Next.
- Select the appropriate 802.1x Authentication Type.
- For TTLS, PEAP and EAP-FAST profiles: Select Use the following for User Credentials.
- Verify the User Name information.
- If Use Windows logon or Prompt each time I connect is selected, verify that the correct user credentials information is used when you connect to the wireless network. NOTE: This option is only available if you have the Single Sign On Pre-Logon Connect component installed.
- For LEAP profiles: Select Use the following user name and password and verify the user name information. If Use Windows logon user name and password or Prompt for user name and password is selected, make sure that the correct user credentials information is used when you connect to the wireless network.
- For EAP-SIM authentication type: Verify that the correct user name is being used under Specify user name (identity).
- To save the settings, click OK.
Authentication failed due to an invalid server certificate: Select another certificate
This authentication error can be caused by an invalid server certificate when using either a TLS, TTLS, or PEAP profile.
Use the following steps to resolve this error:
- Select the appropriate profile from the profiles list.
- Click Properties.
- Click Next.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate
802.1x Authentication Type.
- For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected from the list. Click Next to select another certificate from the list of installed certificates or specify another server or certificate name. Click OK.
- For TLS profiles: Click Use a Client Certificate on this wireless network and click Select. Choose a valid certificate from the list of installed certificates, and then click OK.
NOTE: Certificates: The specified identity should match the Issued to identity in the certificate and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.
- Click Close.
- To save the settings, click OK.
Authentication failed due to invalid server credentials: Reenter server credentials
This authentication error can be caused by invalid server (domain) credentials when using either a TTLS, PEAP, LEAP or EAP-FAST profile.
Use the following steps to resolve this error:
- Select the appropriate profile from the profiles list.
- Click Properties to open the General Settings.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate 802.1x Authentication Type.
- For TTLS, PEAP and EAP-FAST profiles: Select Use the following for User Credentials.
- Verify the Domain information.
- If Use Windows logon user name and password or Prompt for the user name and password is selected, verify that the correct domain credentials information is used when you connect to the wireless network. NOTE: This option is only available if you have the Single Sign On Pre-Logon Connect component installed.
- For LEAP profiles: Select Use the following user name and password and verify the domain is correct. If Prompt for the user name and password is selected, verify that the correct domain and password information is entered when you connect to the wireless network. (Must match what appears on the Security settings window.)
- To save the settings, click OK.
Authentication failed due to invalid server identity: Reenter server name
This authentication error can be caused by invalid server identity information when using either a TTLS or PEAP profile.
Use the following steps to resolve this error:
- Select the appropriate profile from the profiles list.
- Click Properties.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate 802.1x Authentication Type.
- For TTLS and PEAP profiles, verify that the Roaming Identity server name is correct.
- To save the settings, click OK.
Authentication failed due to an invalid user certificate: Reenter user credentials
This authentication error can be caused by an invalid user certificate when using either a TLS, TTLS, or PEAP profile.
Use the following steps to resolve this error:
- Select the appropriate profile from the profiles list.
- Click Properties.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate 802.1x Authentication Type.
- For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected. Click Select. Choose a valid certificate from the list of installed certificates, and then click OK.
- For TLS profiles: Click Select, choose a valid certificate from the list of installed certificates, and then click OK.
NOTE: Certificates: The specified identity should match the Issued to identity in the certificate and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.
- Click Close.
- To save the settings, click OK.
Incorrect PIN for retrieving certificate: Reenter PIN
Recommended action:
The certificate retrieval failed because of an incorrect PIN. Re-enter the correct PIN.
Authentication failed because the AAA server is unavailable
The wireless adapter is associated to the access point, but the 802.1x authentication cannot be completed because of no response from the authentication server.
Recommended action:
On the Intel PROSet/Wireless main window, select the profile and click Connect. This procedure allows you to try to associate with the network and authenticate with the server.
Wireless adapter failed to get a valid IP address
This error can be due to an authentication failure with the network, incorrect encryption keys, or because of a DHCP server malfunction. Re-enter encryption keys.
If it is an encryption key mismatch, use the following steps to resolve this error:
- Click Properties.
- Click Next.
- Enter the encryption key.
- To save the security settings for the profile, click OK.
If it is a DHCP server issue:
- If you use a wireless router, verify the DHCP settings in that device.
Authentication failed because timer expired
Authentication failed because timer expired while trying to authenticate a possible rogue access point (AP). The rogue AP timed out, possibly because of a problem with the RADIUS server.
Recommended action:
To prevent the wireless adapter from connecting with a possible rogue AP, consider adding this rogue AP to the excluded access point list. Then the adapter no longer tries to connect with this AP.
To try connecting again (if you do not think this is a rogue AP), on the Intel PROSet/Wireless Software main window, click Profiles to open the Profiles list. Select the profile and click Connect and try to associate with the network and authenticate with the server.
Smart Card was unexpectedly removed
This error occurred because the Smart Card was unexpectedly removed.
Recommended action:
- Insert the Smart Card.
- Select the 802.1x EAP-SIM authentication profile.
- Click Connect and try to associate with the network.
Disconnection from an Access Point
The following error messages are displayed when the wireless adapter is disconnected from the network access point.
Disconnect from access point due to failed association.
Disconnect from access point due to authentication failures.
Disconnect from access point due to TKIP Michael Integrity Check failure.
Disconnect from access point due to Class 2 frame non-authentication failure.
Disconnect from access point due to Class 3 frame non-association failure.
Disconnect from access point due to re-association failure.
Disconnect from access point due to Information Element failure.
Disconnect from access point due to EAPOL-Key protocol 4-way handshake failure.
Disconnect from access point due to 802.1x authentication failure.
Recommended action:
To re-connect, remove the access point from the exclude list or manually connect. For example, on the Intel PROSet/Wireless Software main window, click Profiles to open the Profiles list. Select the profile and click Connect.
AAA Server Rejected the EAP Method
This error occurs when the AAA Server does not accept the configured authentication type.
Use the following steps to resolve this error:
- Double-click the taskbar icon located at the bottom right of the screen to open the Intel PROSet/Wireless Software.
- Select the associated or last used profile from the Profiles list.
- Click Properties. The General Settings opens.
- Click Next. The Security Settings opens.
- Verify that Enable 802.1x is selected.
- Verify that the correct authentication type is selected.
- Click Next to see Step 2 of the Security Settings.
- Verify the information is correct.
- Click OK. The profile is now re-applied. Intel PROSet/Wireless Software attempts to connect to the wireless network.
Error Occurred Because the GSM Adapter Was Unexpectedly Removed
This error occurs when the GSM adapter is not fully inserted or is unexpectedly removed from the mobile station.
Use the following steps to resolve this error:
- Reinsert the GSM adapter.
- Double-click the Intel PROSet/Wireless Software icon at the bottom right of the screen.
- Select the associated or last-used profile from the profiles list.
- Click Connect. The profile is now re-applied. Intel PROSet/Wireless Software attempts to connect to the wireless network.
An Administrator Profile Failed to Authenticate
This error occurs when the credentials in the profile are not accepted by the authenticator (for example, an access point or AAA server). Please contact your Administrator to resolve this problem.
Administrator Profile Failed to Obtain an IP Address from the DHCP Server
This error can occur due to an authentication failure with the network, incorrect encryption keys, or because of a DHCP server malfunction. Please contact your Administrator to resolve this problem.
The Application Failed to Start
The application that you specified to start when this profile connected, could not be found. Verify the path and file name in the Profile Wizard Advanced Settings.
To verify the path and file name:
- From the Intel PROSet/Wireless main window, click Profiles.
- Select the Profile.
- Click Properties.
- Click Advanced.
- Click Enable Start Application. Verify that the file name and file location path are correct.
- Click OK to close the Advanced Settings.
- Click OK to close the General Settings and return to the Profiles list.
Wireless Event Viewer
The Wireless Event Viewer program displays a list of error log records. You can save all available log records to a binary file for sending to customer support.
To launch Wireless Event Viewer:
- From the Tools menu, click Intel Wireless Troubleshooter
- Click Wireless Event Viewer.
Wireless Event Viewer
Name
Description
File
To change the storage location of the log file.
- Click Settings to open the Wireless Event Viewer Settings.
- Specify the default folder for saved log files: The current folder is displayed. The default location is the desktop. Click Browse to specify a new folder location.
- Click OK to close and apply the new changes. Click Cancel to close without applying any changes.
Exit: Click to exit Wireless Event Viewer and return to the Intel Wireless Troubleshooter.
Help?
Provides help information for this page.
About: Displays version information for the Intel Wireless Troubleshooter.
Wireless Event Viewer Information
Level: The severity level of the connection issue is indicated by an icon.
The severity levels are:
- Information
- Error
- Warning
Description: Brief description of the connection issue.
Date and Time: Date and time of the detected connection issue. This column can be sorted in ascending or descending order. Click the column header to sort the displayed events.
Save As
Save the available log. You can use the suggested name or change it. Clear
Removes the information in the Wireless Event Viewer.