This authentication error can be caused by an invalid user name when using
either a TTLS, PEAP,
LEAP, EAP-SIM
profile.
This authentication error can be caused by an invalid server certificate when
using either a TLS, TTLS,
or PEAP profile.
 |
NOTE: Certificates: The specified identity should match the Issued to identity in the certificate and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed. |
- Click Close.
- To save the settings, click
OK.
Authentication failed due to invalid server credentials: Reenter server credentials
This authentication error can be caused by invalid server (domain) credentials
when using either a TTLS, PEAP, LEAP or EAP-FAST profile.
Use the following steps to resolve this error:
- Select the appropriate
profile from the profiles list.
- Click Properties to open the General Settings.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate
802.1x
Authentication Type.
- For TTLS, PEAP
and EAP-FAST profiles: Select Use the following for User Credentials.
- Verify the Domain
information.
- If
Use Windows logon user name and password or Prompt
for the user name and password is selected, verify that the correct
domain credentials information is used when you connect to the
wireless network. NOTE: This option is only available if you
have the Single Sign On Pre-Logon Connect component installed.
- For LEAP profiles: Select
Use the following user name and
password and verify the domain is correct. If
Prompt for the user name and password
is selected, verify that the correct domain and password information is
entered when
you connect to the wireless network. (Must match what appears on the
Security settings window.)
- To save the settings, click
OK.
Authentication failed due to invalid server identity:
Reenter server name
This authentication error can be caused by invalid server identity information
when using either a TTLS or PEAP
profile.
Use the following steps to resolve this error:
- Select the appropriate
profile from the profiles list.
- Click Properties.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate
802.1x
Authentication Type.
- For TTLS and PEAP profiles, verify that the Roaming Identity server name is correct.
- To save the settings, click
OK.
Authentication failed due to an invalid user certificate:
Reenter user credentials
This authentication error can be caused by an invalid user certificate when
using either a TLS, TTLS,
or PEAP profile.
Use the following steps to resolve this error:
- Select the appropriate
profile from the profiles list.
- Click Properties.
- Click Next to open the Security Settings. Enterprise Security is selected.
- Select the appropriate
802.1x Authentication Type.
- For TTLS and PEAP
profiles: Verify that the correct Authentication Type is selected. Click Select. Choose a valid certificate from the list of installed
certificates, and then click OK.
- For TLS profiles: Click
Select, choose
a valid certificate from the list of installed certificates, and then click
OK.
|
NOTE: Certificates: The specified identity should match the Issued to identity in the certificate and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed. |
- Click Close.
- To save the settings, click
OK.
Incorrect PIN for retrieving certificate: Reenter PIN
Recommended action:
The certificate retrieval failed because of an
incorrect PIN. Re-enter the correct PIN.
Authentication failed because the AAA server is unavailable
The wireless adapter is associated to the access point, but the
802.1x
authentication cannot be completed because of no response from the authentication
server.
Recommended action:
On the Intel PROSet/Wireless
main window, select the profile and click Connect. This procedure allows you to try to associate with the network and authenticate with the
server.
Wireless adapter failed to get a valid IP address
This error can be due to an authentication failure with the network,
incorrect encryption keys, or because of a DHCP server malfunction. Re-enter
encryption keys.
If it is an encryption key mismatch, use the following steps to resolve this error:
- Click Properties.
- Click Next.
- Enter the encryption key.
- To save the security settings
for the profile, click OK.
If it is a DHCP server issue:
-
If you use a wireless router, verify the DHCP
settings in that device.
Authentication failed because timer expired
Authentication failed because timer expired while trying to
authenticate a possible rogue access point (AP). The rogue AP timed out, possibly
because of a problem with the RADIUS server.
Recommended action:
-
To prevent
the wireless adapter from connecting with a possible rogue AP, consider
adding this rogue AP to the excluded access
point list. Then the adapter no longer tries to connect with this AP.
-
To try connecting again (if
you do not think this is a rogue AP), on the Intel PROSet/Wireless Software main
window, click Profiles to open the Profiles list. Select the profile and click Connect and try to associate with the network and authenticate with the
server.
Smart Card was unexpectedly removed
This error occurred because the Smart Card was unexpectedly removed.
Recommended action:
- Insert the
Smart Card.
- Select the
802.1x EAP-SIM authentication profile.
-
Click Connect and try to associate with the network.
Disconnection from an Access Point
The following error messages are displayed when the wireless adapter is
disconnected from the network access point.
Disconnect from access point due
to failed association.
Disconnect from access point due
to authentication failures.
Disconnect from access point due
to TKIP Michael Integrity Check failure.
Disconnect from access point due
to Class 2 frame non-authentication failure.
Disconnect from access point due
to Class 3 frame non-association failure.
Disconnect from access point due
to re-association failure.
Disconnect from access point due
to Information Element failure.
Disconnect from access point due
to EAPOL-Key protocol 4-way handshake failure.
Disconnect from access point due
to 802.1x authentication failure.
Recommended
action:
To re-connect, remove the access
point from the exclude list or
manually connect. For example, on the Intel PROSet/Wireless Software main window, click Profiles to open the Profiles list. Select the
profile and click Connect.
AAA Server Rejected the EAP Method
This error occurs when the AAA Server does not accept the configured authentication
type.
Use the following steps to resolve this error:
- Double-click the taskbar icon located at the bottom right of the screen to open the Intel PROSet/Wireless Software.
- Select the associated or last used profile from the
Profiles list.
- Click Properties.
The General Settings opens.
- Click Next.
The Security Settings opens.
- Verify that Enable
802.1x
is selected.
- Verify that the correct authentication type is selected.
- Click Next to see Step 2 of the Security Settings.
- Verify the information is correct.
- Click OK. The
profile is now re-applied. Intel PROSet/Wireless Software attempts to connect to
the wireless network.
Error Occurred Because the GSM Adapter Was Unexpectedly
Removed
This error occurs when the GSM adapter is not fully inserted or is unexpectedly
removed from the mobile station.
Use the following steps to resolve this error:
- Reinsert
the GSM adapter.
- Double-click
the Intel PROSet/Wireless Software icon at the bottom right of the screen.
- Select the
associated or last-used profile from the profiles list.
- Click Connect. The profile is now re-applied. Intel PROSet/Wireless Software
attempts to connect to the wireless network.
An Administrator Profile Failed to Authenticate
This error occurs when the credentials in the profile are not accepted by the
authenticator (for example, an access point or AAA server). Please contact your Administrator
to resolve this problem.
Administrator Profile Failed to Obtain an IP Address from the
DHCP Server
This error can occur due to an authentication failure with the network, incorrect
encryption keys, or because of a DHCP server malfunction.
Please contact your Administrator to resolve this problem.
The Application Failed to Start
The application that you specified to start when this profile connected, could not be found. Verify the path and file name in the Profile Wizard Advanced Settings.
To verify the path and file name:
- From the Intel PROSet/Wireless main window, click Profiles.
- Select the Profile.
- Click Properties.
- Click Advanced.
- Click Enable Start Application. Verify that the file name and file location path are correct.
- Click OK to close the Advanced Settings.
- Click OK to close the General Settings and return to the Profiles list.
Wireless Event Viewer
The Wireless Event Viewer program displays a list of error log records. You
can save all available log records to a binary file for sending to
customer support.
To launch Wireless Event Viewer:
- From the Tools menu, click Intel Wireless Troubleshooter
- Click Wireless Event Viewer.
Wireless Event Viewer
|
Name |
Description |
File |
To change the storage location of the log file.
- Click Settings to open the Wireless Event Viewer Settings.
- Specify the default folder for saved log files: The current folder is displayed. The default location is the desktop. Click Browse to specify a new folder location.
- Click OK to close and apply the new changes. Click Cancel to close without applying any changes.
Exit: Click to exit Wireless Event Viewer and return to the Intel Wireless Troubleshooter. |
Help? |
Provides help information for this page.
About: Displays version information for the Intel Wireless Troubleshooter. |
Wireless Event Viewer Information
|
Level: The severity level of the connection issue is indicated by an icon.
The severity levels are:
- Information
- Error
- Warning
|
Description: Brief description of the connection issue. |
Date and Time: Date and time of the detected connection issue. This column can be sorted in ascending or descending order. Click the column header to sort the displayed events. |
|
Save As |
Save the available log. You can use the suggested name or change it. |
|
Clear |
Removes the information in the Wireless Event Viewer. |
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