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Contacting Dell: Dell™ Latitude™ C600/C500 User's Guide
When you need to contact Dell, use the telephone numbers, codes, and
electronic addresses provided in the following sections. "International Dialing Codes" provides the
various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe
Contact Numbers," and "Asia and Other Regions Contact
Numbers" provide local telephone numbers, area codes, toll-free numbers, and
e-mail addresses, if applicable, for each department or service available in various
countries around the world.
If you are making a direct-dialed call to a location outside of your local
telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to
the local numbers provided in the other sections.
For example, to place an international call from Paris, France to
Bracknell, England, dial the international access code for France followed by the country
code for the U.K., the city code for Bracknell, and then the local number as shown in the
following illustration:
To place a long-distance call within your own country, use area codes
instead of international access codes, country codes, and city codes. For example, to call
Paris, France from Montpellier, France, dial the area code plus the local number as shown
in the following illustration:
The codes required depend on where you are calling from as well as the
destination of your call; in addition, each country has a different dialing protocol. If
you need assistance in determining which codes to use, contact a local or an international
operator.
 |
NOTES: Toll-free numbers are for use only
within the country for which they are listed. Area codes are most often used to call long
distance within your own country (not internationally)—in other words, when
your call originates in the same country you are calling. Have
your Express Service Code ready when you call. The code helps Dell's automated-support
telephone system direct your call more efficiently. |
Click a listed country to obtain the appropriate contact numbers.
Country
(City) |
Department
Name or Service |
Area
Code |
Local
Number or
Toll-Free Number |
| Antigua
and Barbuda
|
General Support
|
|
1-800-805-5924 |
| Barbados
|
General Support
|
|
1-800-534-3066 |
| Bermuda
|
General Support
|
|
1-800-342-0671 |
| Brazil
|
Customer Support, Technical
Support |
|
toll free:
0800 90 3355 |
|
Technical
Support Fax |
51 |
51 481-5470 |
| Sales |
|
toll free:
0800 90 3366 |
| Web site:
http://www.dell.com/br |
|
|
Canada
(North York, Ontario)
|
Automated
Order-Status System |
|
toll free:
1-800-433-9014 |
AutoTech
(Automated technical support) |
|
toll free:
1-800-247-9362 |
Customer Care
(From outside Toronto) |
|
toll free:
1-800-387-5759 |
Customer Care
(From within Toronto) |
416 |
758-2400 |
Customer
Technical Support |
|
toll free:
1-800-847-4096 |
Sales (Direct
Sales—from outside Toronto) |
|
toll free:
1-800-387-5752 |
Sales (Direct
Sales—from within Toronto) |
416 |
758-2200 |
Sales (Federal
government, education, and medical) |
|
toll free:
1-800-567-7542 |
Sales (Major
Accounts) |
|
toll free:
1-800-387-5755 |
TechFax |
|
toll free:
1-800-950-1329 |
| Cayman
Islands
|
General Support
|
|
1-800-805-7541 |
Chile
(Santiago)
NOTE: Customers in Chile call the U.S.A. for
sales, customer, and technical assistance |
Sales,
Customer Support, and Technical Support |
|
toll free:
1230-020-4823 |
| Columbia
|
General Support
|
|
980-9-15-3978 |
| Costa
Rica
|
General Support
|
|
800-012-0435 |
| Dominican
Republic
|
General Support
|
|
1-800-148-0530 |
| El
Salvador
|
General Support
|
|
01-889-753-0777 |
| Guatemala
|
General Support
|
|
1-800-999-0136 |
| Jamaica
|
General Support
|
|
1-800-682-3639 |
Latin
America
NOTE: Customers in Latin America call the U.S.A.
for sales, customer, and technical assistance. |
Customer
Technical Support (Austin, Texas, U.S.A.) |
512 |
728-4093 |
Customer
Service (Austin, Texas, U.S.A.) |
512 |
728-3619 |
Fax (Technical
Support and Customer Service)
(Austin, Texas, U.S.A.) |
512 |
728-3883 |
Sales (Austin,
Texas, U.S.A.) |
512 |
728-4397 |
SalesFax
(Austin, Texas, U.S.A.) |
512 |
728-4600
728-3772 |
Mexico
|
Customer
Technical Support |
|
001-877-384-8979
or 001-877-269-3383 |
Sales |
|
50-81-8800
or
01-800-888-3355 |
Customer
Service |
|
001-877-384-8979
or 001-877-269-3383 |
Main |
|
50-81-8800
or
01-800-888-3355 |
| Netherlands
Antilles
|
General Support
|
|
001-800-882-15194 |
| Nicaragua
|
General Support
|
|
001-800-220-1006 |
| Panama
|
General Support
|
|
001-800-507-0962 |
| Peru
|
General Support
|
|
0800-50-669 |
| Puerto
Rico
|
General Support
|
|
800-805-7545 |
| St.
Lucia
|
General Support
|
|
1-800-882-1521 |
| Trinidad
and Tobago
|
General Support
|
|
1-800-805-8035 |
U.S.A.
(Austin, Texas)
|
Automated
Order-Status System |
|
toll free:
1-800-433-9014 |
AutoTech (for
portable and desktop computers) |
|
toll free:
1-800-247-9362 |
Dell
Home and Small Business Group (for portable and desktop computers): |
Customer
Technical Support (Return Material Authorization Numbers) |
|
toll free:
1-800-624-9896 |
Customer Technical Support
(Home sales purchased via http://www.dell.com)
|
|
toll free:
1-877-576-3355 |
Customer
Service
(Credit Return Authorization Numbers) |
|
toll free:
1-800-624-9897 |
National
Accounts (systems purchased by established Dell national accounts [have your account
number handy], medical institutions, or value-added resellers [VARs]):A |
Customer
Service and Technical Support (Return Material Authorization Numbers) |
|
toll free:
1-800-822-8965 |
Public
Americas International (systems purchased by governmental agencies [local, state, or
federal] or educational institutions): |
Customer
Service and Technical Support (Return Material Authorization Numbers) |
|
toll free:
1-800-234-1490 |
Dell Sales |
|
toll free:
1-800-289-3355
toll free: 1-800-879-3355 |
Spare Parts
Sales |
|
toll free:
1-800-357-3355 |
DellWare™ |
|
toll free:
1-800-753-7201 |
Desktop and
Portable Fee-Based Technical Support |
|
toll free:
1-800-433-9005 |
Server
Fee-Based Technical Support |
|
toll free:
1-800-967-0765 |
Sales
(Catalogs) |
|
toll free:
1-800-426-5150 |
Fax |
|
toll free:
1-800-727-8320 |
TechFax |
|
toll free:
1-800-950-1329 |
Dell Services
for the Deaf, Hard-of-Hearing, or Speech-Impaired |
|
toll free:
1-877-DELLTTY
(1-877-335-5889) |
|
Switchboard
|
512
|
338-4400 |
| U.S.
Virgin Islands
|
General Support |
|
1-877-673-3355 |
Venezuela |
General Support |
|
8001-3605
|
Country (City) |
Department
Name or Service |
Area Code
|
Local Number
or
Toll-Free Number |
Austria
(Vienna)
NOTE: Customers in Austria call Langen,
Germany for Technical Support and Customer Care. |
Switchboard |
01 |
491 040 |
| Home/Small Business Sales |
01 |
795676-02 |
| Home/Small Business Sales Fax |
01 |
795676-05 |
| Home/Small Business Customer
Care |
01 |
795676-03 |
| Preferred Accounts/Corporate
Customer Care |
|
0660-8056 |
| Home/Small Business Technical
Support |
01 |
795676-04 |
| Preferred Accounts/Corporate
Technical Support |
|
0660-8779 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
tech_support_central_europe@dell.com |
|
|
Belgium (Brussels) |
Technical
Support |
02 |
481 92 88 |
Customer Care
|
02 |
481 91 19 |
Home/Small
Business Sales |
|
toll free: 0800 16884 |
Corporate
Sales |
02 |
481 91 00 |
Fax |
02 |
481 92 99 |
Switchboard |
02 |
481 91 00 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
tech_be@dell.com |
|
|
|
E-mail for
French Speaking Customers: http://support.euro.dell.com/be/fr/emaildell/ |
|
|
Czech Republic
(Prague) |
Technical
Support |
02 |
22 83 27 27 |
Customer Care
|
02 |
22 83 27 11 |
Fax |
02 |
22 83 27 14 |
TechFax |
02 |
22 83 27 28 |
Switchboard |
02 |
22 83 27 11 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
czech_dell@dell.com |
|
|
Denmark
(Horsholm)
NOTE: Customers in Denmark call Sweden for
fax technical support. |
Technical
Support |
|
45170182 |
Relational
Customer Care |
|
45170184 |
| Home/Small Business Customer
Care |
|
32875505 |
Switchboard |
|
45170100 |
Fax Technical
Support (Upplands Vasby, Sweden) |
46 |
859005594 |
Fax
Switchboard |
|
45170117 |
Web site: http://support.euro.dell.com
|
|
|
E-mail:
den_support@dell.com E-mail
Support for Servers: Nordic_server_support@dell.com |
|
|
Finland
(Helsinki)
|
Technical
Support |
09 |
253 313 60 |
| Technical Support Fax |
09 |
253 313 81 |
Relational
Customer Care |
09 |
253 313 38 |
| Home/Small Business Customer
Care |
09 |
693 791 94 |
Fax |
09 |
253 313 99 |
Switchboard |
09 |
253 313 00 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
fin_support@dell.com |
|
|
France
(Paris/Montpellier)
|
Home and Small Business |
|
|
Technical
Support |
0825 |
387 270 |
Customer
Care |
0825 |
823 833 |
Fax |
0825 |
004 701 |
Fax (Alternative) |
04 |
99 75 40 01 |
Switchboard
|
0825 |
004 700 |
Switchboard
(Alternative) |
04 |
99 75 40 00 |
Sales |
0825 |
004 700 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
http://support.euro.dell.com/fr/fr/emaildell/ |
|
|
Corporate |
|
|
Technical Support |
0825 |
004 719 |
Customer
Care |
0825 |
338 339 |
Fax |
01 |
55 94 71
01 |
Switchboard
|
01 |
55 94 71 00 |
| Sales |
01 |
55 94 71 00 |
Web site: http://support.euro.dell.com |
|
|
| E-mail: http://support.euro.dell.com/fr/fr/emaildell/ |
|
|
Germany
(Langen)
|
Technical
Support |
06103 |
766-7200 |
| Home/Small Business Customer
Care |
|
0180-5-224400 |
| Global Segment Customer Care |
06103 |
766-9570 |
| Preferred Accounts Customer
Care |
06103 |
766-9420 |
| Large Accounts Customer Care |
06103 |
766-9560 |
| Public Accounts Customer Care |
06103 |
766-9555 |
Switchboard |
06103 |
766-7000 |
Web site: http://support.euro.dell.com
|
|
|
E-mail:
tech_support_central_europe@dell.com |
|
|
Ireland
(Cherrywood) |
Technical
Support |
|
1850 543
543 |
| Home User
Customer Care |
01 |
204 4095 |
Small
Business Customer Care |
01 |
204 4026 |
| Corporate
Customer Care |
01 |
279 5011 |
Sales |
01 |
204 4444 |
SalesFax |
01 |
204 0144 |
Fax |
|
204 5960 |
Switchboard |
01 |
204 4444 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
dell_direct_support@dell.com |
|
|
Italy
(Milan)
|
Home and Small Business |
|
|
Technical
Support |
02 |
577 826 90 |
Customer Care
|
02 |
696 821 14 |
Fax |
02 |
696 821 13 |
Switchboard |
02 |
696 821 11 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
http://support.euro.dell.com/it/it/emaildell/ |
|
|
| Corporate |
|
|
Technical
Support |
02 |
577 826 90 |
Customer Care
|
02 |
577 825 55 |
Fax |
02 |
575 035 30 |
Switchboard |
02 |
577 821 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
http://support.euro.dell.com/it/it/emaildell/ |
|
|
Luxembourg
NOTE: Customers in Luxembourg call Belgium for
sales, customer, and technical assistance. |
Technical
Support (Brussels, Belgium) |
02 |
481 92 88 |
Home/Small
Business Sales (Brussels, Belgium) |
|
toll free: 080016884 |
Corporate
Sales (Brussels, Belgium) |
02 |
481 91 00 |
Customer Care
(Brussels, Belgium) |
02 |
481 91 19 |
Switchboard
(Brussels, Belgium) |
02 |
481 91 00 |
Fax
(Brussels, Belgium) |
02 |
481 92 99 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
tech_be@dell.com |
|
|
Netherlands
(Amsterdam) |
Technical
Support |
020 |
581 8838 |
| Customer Care |
020 |
581 8740 |
Home/Small
Business Sales |
|
toll free: 0800-0663 |
Home/Small
Business Sales Fax |
020 |
682 7171 |
Corporate
Sales |
020 |
581 8818 |
Corporate
Sales Fax |
020 |
686 8003 |
Fax |
020 |
686 8003 |
Switchboard |
020 |
581 8818 |
Web site: http://support.euro.dell.com |
|
|
| E-mail: tech_nl@dell.com |
|
|
Norway
(Lysaker)
NOTE: Customers in Norway call Sweden for
fax technical support. |
Technical
Support |
|
671 16882 |
Relational
Customer Care |
|
671 17514 |
| Home/Small Business Customer
Care |
|
231 62298 |
Switchboard |
|
671 16800 |
Fax Technical
Support (Upplands Vasby, Sweden) |
00 |
46 08 590 05 594 |
Fax
Switchboard |
|
671 16865 |
Web site: http://support.euro.dell.com
|
|
|
E-mail:
nor_support@dell.com E-mail
Support for Servers: Nordic_server_support@dell.com |
|
|
Poland
(Warsaw) |
Customer
Service Phone |
22 |
57 95 700 |
Customer Care
|
22 |
57 95 999 |
Sales |
22 |
57 95 999 |
Switchboard |
22 |
57 95 999 |
Customer
Service Fax |
22 |
57 95 806 |
Fax |
22 |
57 95 998 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
pl_support@dell.com |
|
|
| Portugal |
Technical Support |
35 |
800 834 077 |
| Customer Care |
|
800 300 415
or 800 834 075 |
| Sales |
|
800 300 410
or 800 300 411
or 800 300 412
or 351 214 220 710 |
| Switchboard |
34 |
917 229 200 |
| Fax |
35 |
121 424 01 12 |
E-mail:
http://support.euro.dell.com/es/es/emaildell/ |
|
|
Spain
(Madrid)
|
Home and Small Business |
|
|
Technical
Support |
|
902 100 130 |
Customer Care
|
|
902 118 540 |
Sales |
|
902 118 541 |
Fax |
|
902 118 539 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
http://support.euro.dell.com/es/es/emaildell/ |
|
|
Corporate |
|
|
Technical
Support |
|
902 100 130 |
Customer Care
|
|
902 118 546 |
Switchboard |
91 |
722 92 00 |
Fax |
91 |
722 95 83 |
| Web site: http://support.euro.dell.com |
|
|
| E-mail: http://support.euro.dell.com/es/es/emaildell/ |
|
|
Sweden
(Upplands Vasby)
|
Technical
Support |
08 |
590 05 199 |
Relational
Customer Care |
08 |
590 05 642 |
| Home/Small Business Customer
Care |
08 |
587 70 527 |
Fax Technical
Support |
08 |
590 05 594 |
Sales |
08 |
590 05 185 |
Web site: http://support.euro.dell.com
|
|
|
E-mail:
swe_support@dell.com E-mail
Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail
Support for OptiPlex : Swe_kats@dell.com E-mail
Support for Servers: Nordic_server_support@dell.com |
|
|
Switzerland
(Geneva)
|
Technical
Support (Home and Small Business) |
|
0844 811 411 |
Technical
Support (Corporate) |
|
0844 822 844 |
Customer Care
(Home and Small Business) |
|
0848 802 202 |
| Customer Service (Corporate) |
|
0848 821 721 |
Switchboard |
022 |
799 01 01 |
Fax |
022 |
799 01 90 |
Web site: http://support.euro.dell.com
|
|
|
| E-mail for French Speaking HSB and Corporate
Customers: http://support.euro.dell.com/ch/fr/emaildell/ |
|
|
U.K.
(Bracknell)
|
Technical
Support (Corporate/Preferred Accounts/PAD [1000+ employees]) |
0870 |
908 0500 |
| Technical Support (Direct/PAD
and General) |
0870 |
908 0800 |
Global
Accounts Customer Care |
01344 |
723186 |
Corporate
Customer Care |
01344 |
72 3185 |
| Preferred Accounts (500-5000
employees) Customer Care |
01344 |
723 196 |
| Central Government Customer
Care |
01344 |
723 193 |
Local
Government Customer Care |
01344 |
723 194 |
| Home/Small Business Sales |
0870 |
907 4000 |
| Home/Small
Business Customer Care |
0870 |
906 0010 |
| Corporate/Public Sector Sales |
01344 |
860 456 |
|
Web site: http://support.euro.dell.com
|
|
|
| E-mail:
dell_direct_support@dell.com |
|
|
Country (City) |
Department
Name or Service |
Area Code
|
Local
Number or
Toll-Free Number |
Australia
(Sydney) |
Home and Small Business |
|
1-300-65-55-33 |
Government and Business |
|
toll free: 1-800-633-559 |
Preferred Accounts
Division (PAD) |
|
toll free: 1-800-060-889 |
| Customer Care |
|
toll free: 1-800-819-339 |
Corporate Sales |
|
toll free: 1-800-808-385 |
Transaction Sales |
|
toll free: 1-800-808-312 |
Fax |
|
toll free: 1-800-818-341 |
Brunei
NOTE: Customers in Brunei call Malaysia for
customer assistance. |
Customer Technical Support
(Penang, Malaysia) |
|
633 4966 |
Customer Service
(Penang, Malaysia) |
|
633 4949 |
Transaction Sales
(Penang, Malaysia) |
|
633 4955 |
China
(Xiamen)
|
Home and
Small Business Technical Support |
|
toll free: 800 858 2437 |
| Corporate Accounts Technical
Support |
|
toll free: 800 858 2333 |
Customer Experience |
|
toll free: 800 858 2060 |
Home and Small Business |
|
toll free: 800 858 2222 |
Preferred Accounts
Division |
|
toll free: 800 858 2062 |
| Large Corporate Accounts North |
|
toll free: 800 858 2999 |
| Large Corporate Accounts East |
|
toll free: 800 858
2020 |
| Large Corporate Accounts South |
|
toll free: 800 858
2355 |
| Large Corporate Accounts GCP |
|
toll free: 800 858
2055 |
| Large Corporate Accounts HK |
|
toll free: 800
964108 |
| Large Corporate Accounts GCP HK |
|
toll free: 800
907308 |
Hong Kong
NOTE: Customers in Hong Kong call Malaysia
for customer assistance. |
Technical Support |
|
toll free: 800 96 4107 |
Customer Service (Penang,
Malaysia) |
|
633 4949 |
Transaction Sales |
|
toll free: 800 96 4109 |
Corporate Sales |
|
toll free: 800 96 4108 |
Japan
(Kawasaki) |
| Technical Support (Server) |
|
toll free: 0120-1984-35 |
| Technical Support Outside of
Japan (Server) |
81-44 |
556-4152 |
| Technical Support (Dimension™ and
Inspiron) Technical Support Outside of Japan (Dimension
and Inspiron) |
81-44
|
toll free:
0120-1982-26
520-1435
|
| Technical Support (Dell Precision™,
OptiPlex, and Latitude) Technical Support Outside
of Japan (Dell Precision, OptiPlex, and Latitude) |
81-44 |
toll free:
0120-1984-33
556-3894
|
Customer Care |
044 |
556-4240 |
| 24-Hour Automated Order Status Service |
044 |
556-3801 |
| Individual User |
044 |
556-1657 |
| Business Sales Division (up
to 400 employees) |
044 |
556-3494 |
| Public Sales (Government
Agencies, Education Institutions, and
Medical Institutions) |
044 |
556-3440 |
| Preferred Accounts Division Sales
(over 400 employees) |
044 |
556-3433 |
| Global Segment Japan |
044 |
556-3469 |
|
Large Corporate Accounts Sales (over
3500 employees)
|
044 |
556-3440 |
Faxbox Service |
044 |
556-3490 |
Switchboard |
044 |
556-4300 |
| |
|
Web site: http://support.jp.dell.com
|
Korea
(Seoul) |
Technical Support |
|
toll free: 080-200-3800 |
Sales |
|
toll free:
080-200-3600 |
Customer Service (Penang,
Malaysia) |
|
toll free: 604-633-4949 |
| Customer Service (Seoul, Korea) |
|
080-200-3800 |
Fax |
|
2194-6202 |
Switchboard |
|
2194-6000 |
Macau
NOTE: Customers in Macau call Malaysia for customer
assistance. |
Technical Support |
|
toll free: 0800 582 |
Customer Service (Penang,
Malaysia) |
|
633 4949 |
Transaction Sales |
|
toll free: 0800 581 |
Malaysia
(Penang) |
Technical Support |
|
toll free: 1 800 888 298 |
Customer Service |
04 |
633 4949 |
Transaction Sales |
|
toll free: 1 800 888 202 |
Corporate Sales |
|
toll free: 1 800 888 213 |
New Zealand |
Home and Small Business |
|
0800 446 255 |
Government and Business |
|
0800 444 617 |
Sales |
|
0800 441 567 |
Fax |
|
0800 441 566 |
Singapore
(Singapore)
NOTE: Customers in Singapore call Malaysia for
customer assistance. |
Technical Support |
|
toll free: 800 6011 051 |
Customer Service (Penang,
Malaysia) |
04 |
633 4949 |
Transaction Sales |
|
toll free: 800 6011 054 |
Corporate Sales |
|
toll free: 800 6011 053 |
South Africa (Johannesburg) |
Technical Support |
011 |
709 7710 |
Customer Care |
011 |
709 7707 |
Sales |
011 |
709 7700 |
Fax |
011 |
706 0495 |
Switchboard |
011 |
709 7700 |
Web site: http://support.euro.dell.com |
|
|
E-mail:
dell_za_support@dell.com |
|
|
Southeast
Asian/Pacific Countries
(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New
Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these
countries) |
Customer Technical
Support, Customer Service, and Sales (Penang, Malaysia) |
|
60 4 633-4810 |
Taiwan |
Technical Support |
|
toll free: 0080 60 1225 |
Technical Support
(Servers) |
|
toll free: 0080 60 1256 |
| Customer Service (Penang, Malaysia) |
|
633 4949 |
Transaction Sales |
|
toll free:
0080 651 228/0800 33 556 |
Corporate Sales |
|
toll free:
0080 651 227/0800 33 555 |
Thailand
NOTE: Customers in Thailand call Malaysia for
customer assistance. |
Technical Support |
|
toll free: 088 006 007 |
Customer Service (Penang,
Malaysia) |
|
633 4949 |
Sales |
|
toll free: 088 006 009 |
